Field service management is a priority for telecom, utility, property maintenance, health care and other service providers. Your ability to provide timely, professional field service to your customers is a vital part of your overall value proposition. When you can't deliver on your promises, it reflects poorly on your business. Alternately, if you prioritize serving the customer above all else, efficiencies and overhead expenses can eat into your bottom line.
For these reasons and more, field service mapping software is a useful investment for businesses of all sizes. Here are the basics of field service management software and how Map Business Online can help.
Map Business Online's field service territory mapping tools offer numerous benefits for businesses. With the intelligence and insights this platform provides, you'll:
All the above benefits ultimately make your organization more successful and sustainable. It's for this reason that an increasing number of businesses now see field service mapping software as an essential investment.
At its core, field service management is all about properly allocating resources across a large geographic area. Map visualization technology allows you to see these resources in their broader context, and better understand the factors that are affecting your ability to get the job done.
With field service mapping software like Map Business Online, you can create custom maps based on your sales history, contacts and other business intelligence, providing a spatial representation of the raw data that determines your bottom line. In doing this, MBO can help solve several challenges related to field service management. Here's how:
These are just a few of the field service management tools available from Map Business Online. Keep browsing the MBO website to read industry-specific case studies and learn more about this innovative software platform.
Field service refers to any work your organization performs on a client's property instead of your own. Some examples of this include:
Every business is different, but any organization that offers outside service knows that keeping both costs manageable and customers happy is a delicate balance. It isn't worth the investment in time or money if your customer is unsatisfied with the level of service they receive. At the same time, you cannot let field service affect your bottom line.
Field service management is a coordinated effort to make field service work for both you and your customers. It encompasses several things — fleet management, team efficiency, quality control and more. When done right, it will allow you to make smarter strategic decisions that help you go the extra mile for the people you serve — without breaking the bank.
"This software is a game changer for me in the workplace. Easy to use tools and a fast system to do the job efficiently and effectively every time. I’ve been able to build more territories with confidence, bringing my team more growth opportunities for 2019"
Franchise Development Manager
Amada Franchise, Inc.
"Map Business Online one of the most powerful tools I have as a Regional Channel Manager. It’s a difficult task to visually represent the vast amount of data that I have to present to my customers and team members. MBO makes it easy to represent, configure, and manipulate the data on to an effective map. A picture is worth a thousand words, and MBO allows me to create a perfect picture."
Regional Channel Manager
"I have had the pleasure of using MapBusinessOnline for the past 5 years and it is an excellent and affordable tool for my clients. I am a franchise consultant, and many of my clients are just starting to get into franchising. The first main question many of them have is they don’t know the demographics around their current location, so they don’t know how to create territories for their franchisees. I am able to easily utilize MapBusinessOnline to draw a prototype territory around their existing location, do a deep dive into the many different demographics that MapBusinessOnline offers, and help the client determine the basics of their new territories, including mileage, population, household count, purchasing habits and age distributions. This tool has been so helpful that many of our clients obtain their own accounts as they begin to sell franchises and grow their business. Thank you, MapBusinessOnline, for providing such a helpful tool that is affordable and easy to use!"
Director of Business Development
SMB Franchise Advisors