Field service management is a priority for telecom, utility, property maintenance, health care and other service providers. Your ability to provide timely, professional field service to your customers is a vital part of your overall value proposition. When you can't deliver on your promises, it reflects poorly on your business. Alternately, if you prioritize serving the customer above all else, efficiencies and overhead expenses can eat into your bottom line.
For these reasons and more, field service mapping software is a useful investment for businesses of all sizes. Here are the basics of field service management software and how MapBusinessOnline can help.
MapBusinessOnline's field service territory mapping tools offer numerous benefits for businesses. With the intelligence and insights this platform provides, you'll:
All the above benefits ultimately make your organization more successful and sustainable. It's for this reason that an increasing number of businesses now see field service mapping software as an essential investment.
At its core, field service management is all about properly allocating resources across a large geographic area. Map visualization technology allows you to see these resources in their broader context, and better understand the factors that are affecting your ability to get the job done.
With field service mapping software like MapBusinessOnline, you can create custom maps based on your sales history, contacts and other business intelligence, providing a spatial representation of the raw data that determines your bottom line. In doing this, MBO can help solve several challenges related to field service management. Here's how:
These are just a few of the field service management tools available from MapBusinessOnline. Keep browsing the MBO website to read industry-specific case studies and learn more about this innovative software platform.
Field service refers to any work your organization performs on a client's property instead of your own. Some examples of this include:
Every business is different, but any organization that offers outside service knows that keeping both costs manageable and customers happy is a delicate balance. It isn't worth the investment in time or money if your customer is unsatisfied with the level of service they receive. At the same time, you cannot let field service affect your bottom line.
Field service management is a coordinated effort to make field service work for both you and your customers. It encompasses several things — fleet management, team efficiency, quality control and more. When done right, it will allow you to make smarter strategic decisions that help you go the extra mile for the people you serve — without breaking the bank.
Billy Taylor of Stop Hunger Now, one the world’s great nonprofit organizations said:
"Thanks for the great product, I use it all the time in our non-profit."
Billy and his team use MBO to create regional lists from their organizational data. MBO is a great data segmentation tool supporting market analysis. Users can segment data geographically and append a variety of data layers to exported results.
Stop Hunger Now
"I just might possibly be in love with this service! This is the perfect program for my business."
The Alternative Board (TED), an advisory board creation service for business of all types and sizes, used MapPoint to import customer locations, create and manage territories, and for visual market analysis. When MapPoint left them high and dry, they began looking for a MapPoint replacement. This process led them to MapBusinessOnline.
Over a period of a few weeks MapBusinessOnline shared several online web demo that showed exactly how MapBusinessOnline would replace and improve upon the mapping technology TED had become used to. The Alternative Board recently renewed their Map Business Online subscription for another year.
The Alternative Board