Field service management is a priority for telecom, utility, property maintenance, health care and other service providers. Your ability to provide timely, professional field service to your customers is a vital part of your overall value proposition. When you can't deliver on your promises, it reflects poorly on your business. Alternately, if you prioritize serving the customer above all else, efficiencies and overhead expenses can eat into your bottom line.
For these reasons and more, field service mapping software is a useful investment for businesses of all sizes. Here are the basics of field service management software and how MapBusinessOnline can help.
MapBusinessOnline's field service territory mapping tools offer numerous benefits for businesses. With the intelligence and insights this platform provides, you'll:
All the above benefits ultimately make your organization more successful and sustainable. It's for this reason that an increasing number of businesses now see field service mapping software as an essential investment.
At its core, field service management is all about properly allocating resources across a large geographic area. Map visualization technology allows you to see these resources in their broader context, and better understand the factors that are affecting your ability to get the job done.
With field service mapping software like MapBusinessOnline, you can create custom maps based on your sales history, contacts and other business intelligence, providing a spatial representation of the raw data that determines your bottom line. In doing this, MBO can help solve several challenges related to field service management. Here's how:
These are just a few of the field service management tools available from MapBusinessOnline. Keep browsing the MBO website to read industry-specific case studies and learn more about this innovative software platform.
Field service refers to any work your organization performs on a client's property instead of your own. Some examples of this include:
Every business is different, but any organization that offers outside service knows that keeping both costs manageable and customers happy is a delicate balance. It isn't worth the investment in time or money if your customer is unsatisfied with the level of service they receive. At the same time, you cannot let field service affect your bottom line.
Field service management is a coordinated effort to make field service work for both you and your customers. It encompasses several things — fleet management, team efficiency, quality control and more. When done right, it will allow you to make smarter strategic decisions that help you go the extra mile for the people you serve — without breaking the bank.
"I had an excellent experience with MapBusinessOnline because my company works in the agriculture industry and makes maps showing where our fields are and these maps need to be viewed and shared in a database. Your product seemed to fit our needs. Overall good support, ease of use, and quality of maps created!"
Seneca Foods
"I use it daily to visualize customers and sales territories, and to plan sales trips. It’s so intuitive."
Jeanne Gazlay
Life Brokerage sales Director
Mutual of Omaha
MVP Sports Clubs is a sports and health facility management and development company with operations in Central Florida and West Michigan. MVP uses MapBusinessOnline to construct demographic map profiles of a radius surrounding each of their many sports clubs. Such market analysis helps MBO users develop a better understanding of their business which makes strategic planning more effective.
"MBO users develop a better understanding of their business which makes strategic planning more effective."
Mark Hope
Business Manager
MVP Sports